Refund & Cancellation Policy

1. Scope

This policy covers Cryptorafts digital platform services, including monthly subscriptions currently offered as Pitch from me ($10/month) and Managed Outreach ($100/month), and any admin-granted entitlements. Direct Introductions ($2,000) is not currently offered for public purchase.

Refund eligibility depends on the applicable service, purchase type, and whether the service has already been delivered or consumed.

2. Subscriptions

• Subscriptions renew monthly via Stripe when checkout is enabled.
• You may cancel renewal from Billing / Stripe Customer Portal where available.
• After cancellation, access typically continues through the end of the paid period.
• Cryptorafts does not guarantee prorated refunds for unused days of a billing period once the period has started, unless required by applicable law or Stripe dispute rules.

3. Pitches & managed services

• Direct pitches are sent from your connected email account (with Cryptorafts desk CC). Once accepted by your email provider, the pitch is considered delivered for refund purposes.
• Managed Outreach is a recurring service entitlement. Completed outreach work and consumed monthly quotas are generally non-refundable.
• Verification (Didit KYC/KYB) fees charged by third parties are typically non-refundable once a session starts.

4. How to request a review

Email support@cryptorafts.com with your account email, plan, payment date, and reason. Cryptorafts may request transaction identifiers from Stripe.

5. Chargebacks

Please contact support before filing a payment dispute. Unresolved chargebacks may result in suspension of platform access.